Kouassi Kevin KOUADIO

kevkouadio@gmail.com | +1 862 339 8389 | LinkedIn | Portofolio

Summary

Interested in pursuing an opportunity in the tech field that affords me the ability to learn cutting edge technologies as well as contribute to a team in a meaningful and impactful way.

Experience

Technical Solutions Engineer

LVMH Perfumes & Cosmetics | Jul 2023 - Present (1 year)

  • Provide technical support for the ecommerce platforms of renowned LVMH Brands including Christian Dior, Fresh, Givenchy, Make Up Forever, Guerlain, Benefit Cosmetics, and Stella McCartney.
  • Daily troubleshooting of issues to enhance customer satisfaction.
  • Serve as the primary technical liaison for critical incidents within the US and Canadian RUN Digital applications.
  • Utilize tailored custom dashboards for key business partners such as Salesforce Commerce Cloud, eCommerce warehouse OPS, eCommerce business team, and finance.
  • Collaborate closely with commercial teams to grasp client business objectives effectively.
  • Take the lead in identifying and resolving diverse issues to ensure uninterrupted operations.
  • Deliver comprehensive weekly backlog reports to key technical stakeholders and the Senior Domain Manager, covering eCommerce RUN KPIs.
  • Manage ticket backlog and perform daily dashboard monitoring to uphold optimal performance standards.
  • Foster a robust network within the Digital and IT tech support ecosystem, maintaining close liaison with HQ in Paris.
  • Coordinate with the Senior Domain Manager and suppliers' IT support team, particularly the WMS development team, to address incidents impacting priority technical flows within Salesforce Commerce Cloud.
  • Identify, document, and escalate recurring issues that evolve into systemic problems for timely resolution and prevention.
  • Monitor and assess client satisfaction with digital services provided by Information Services Management, ensuring continuous enhancement in service delivery.

Frontend Development Teacher & General Manager

The Walk-On Foundation | Feb 2022 - Present (2 years 4 months)

  • Teaching of HTML, CSS and Javascript to 7th and 8th graders.

Technical Solutions Engineer, Retail Media

Criteo | Aug 2022 - Jul 2023 (1 year)

  • Provide technical support of Criteo's retail media platform.
  • Troubleshoot live campaigns to improve campaign performance and customer satisfaction.
  • Work closely with commercial teams to understand client business objectives.
  • Test and troubleshoot client’s implementation, providing feedback to the client’s engineering team.
  • Involvement in the technical rollout of new products added on the client’s portfolio such as email or mobile, by working closely with the Account Strategy team.
  • Support customers and internal customer services Team via Ticketing system.
  • Redefine processes to make the Technical Solutions team more efficient and be partners with the business teams.
  • Proactive development/contribution of tools and solutions that will have an impact on the campaigns performance or set up to support the growth of the team and facilitate the day-to-day job.
  • Provide guidance to other team members on areas of expertise.
  • Identify bugs, report them and work closely with the escalation and R&D teams on their resolution.
  • Participate with the wider global team to improve and develop new tools and processes.

Web Developer

BMS Logistic | Jan 2021 - Aug 2022 (1 year 8 months)

  • Development, testing and deployment of web solutions using HTML, CSS and JavaScript or React, and Bootstrap for the client side development and NodeJS to develop the server side business logic.
  • Maintaining and adding functionality to existing company's website.
  • Ensure that code meets development standards and guidelines.
  • Create better user experiences by building interfaces that are simple, easy to comprehend, performant and reliable using modern tools like React.
  • Ensure that the website is optimized for various devices.

Customer Service Agent (Gate lead)

El Al Airline & Air China | Worldwide Flight Services (WFS) | Feb 2018 - Jan 2021 (3 years)

  • Check in Passengers, preparation and issuance of tickets and itineraries, computation of fares, checking baggage, collection of excess baggage charges, providing passengers with general travel information.
  • Meets aircraft at gate, perform arrival tasks at the CBP and passport control, performs duties in the departure lounges or at boarding gates, coordinate boarding of passengers at the gate.
  • Completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures.

Cabin Maintenance Auditor, Delta Airlines and Air Canada Auditing Project

Andy Frain Services | Sep 2018 - Jun 2020 (1 year 10 months)

  • Quality Assurance Audit of Delta Airline's aircraft interior (Cabin deep Clean & Mechanical appearance).
  • Quality Assurance Audit of Delta airline Airport facilities.
  • Quality Assurance Audit of Air Canada's Airport Operations (Aircraft cleaning standard, Boarding process, Aircraft arrival process, Baggage delivery process and Lounge operating).
  • Interaction with client and client's vendors.
  • Production of reports using audit specific software.

National Federation & Sport Assistant Africa

FIBA | Feb 2013 - Jul 2016 (3 years 6 months)

  • Coordination of the African Basketball Federations development programs.
  • Relationship FIBA Africa / African National Federations.
  • Coordination and Administration of Training activities for African technical managers (referees, coaches, commissioners etc ...).
  • Assists the African NF & Sport Manager.
  • Support in African 3x3 Basketball competitions organization.
  • Support and training on digital tools use in African 3x3 Basketball competitions.

Education

Certificate, Full Stack Web Development

Rutgers University | 2020 - 2020

Bachelor, Marketing & Management

Legacy Institute d'Abidjan-Plateau | 2014 - 2014

Bachelor, Teaching Letters in English Language & Civilization

Université Félix Houphouët-Boigny de Cocody-Abidjan | 2007 - 2010

Licenses & Certifications

Skills

BizTalk, Microsoft Dynamics AX, CyberSource, Adyen, Jira, XML, Enterprise Resource Planning (ERP), Microsoft Power BI, E-Commerce, Salesforce Commerce Cloud (SFCC), HTML, Service Now, JavaScript, CSS, Bootstrap, Node.js, Python, AWS, Salesforce Service Cloud (SFSC), Customer service, React Native, React, Github, Analysis skills, Organizational skills, Front-end development, Back-end development, REST, TypeScript, Scripting, Software troubleshooting, Windows, SQL, Databases, Project management, Communication skills, Technical support, Retail Media, Ad tech, Teaching, SaaS